Agent Workspace for ITSM

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Overview of Agent Workspace and activating the ITSM workspace plugin.

This video applies to UI16, the latest version of the user interface, in the Orlando release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.

Role required: agent_workspace_user or admin

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For more information on Agent Workspace, see:

ServiceNow product documentation:
Agent Workspace for ITSM:

ServiceNow Training and Certification:

ServiceNow Community:

ServiceNow TechBytes Podcast:

For general information about ServiceNow, visit:

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